FAQ
ALL THE ANSWERS TO YOUR QUESTIONS!
BUY PRODUCTS
WHAT DO THE DIFFERENT CONDITIONS OF THE PRODUCTS SOLD CORRESPOND TO?
New
The item has never been used and has no defects.
Very good condition
Used or worn a few times, but is impeccable, it may have some small imperfections, which are clearly indicated and mentioned in the listings.
Good condition
Used or worn many times, may show signs of wear, which are clearly marked and mentioned in the listings.
Satisfactory
Used or worn many times, has defects clearly visible in the photos and mentioned in the description
Damaged
This condition describes items that show significant signs of wear, stains or mottling. The defects are clearly visible in the photos and mentioned in the description.
WHERE DO THE ITEMS FOR SALE COME FROM?
Individuals, most of whom purchased the new product on the brand's website, wanted to put their product on sale to empty their cupboards, buy new products... and make people happy!
Certain items come directly from the Baldinini brand (prototypes, exhibition models, etc.)
CAN I GET MORE INFORMATION ABOUT A PRODUCT?
Of course! Our support team will be happy to answer you!
Write to us via the contact form!
We will respond to you very quickly
IS THE PRICE OF THE PRODUCTS NEGOTIABLE?
The price of the items is non-negotiable.
It is set directly by the seller, to whom we suggest a fair price.
WHAT PAYMENT MEANS DO YOU ACCEPT?
We accept payments by credit card (Visa & Mastercard), Apple Pay & Paypal
CAN I RETURN THE PRODUCT IF IT DOES NOT SUIT ME (SIZE, COLOR, etc.)?
Your product is not compliant: we will refund you and generate your return label within 24 hours.
Your product does not suit you :
- Items purchased from a private seller are neither refundable nor exchangeable. However, we offer you the possibility of relisting your purchase, without commission.
- Items purchased from the Baldinini brand are eligible for return.
HOW CAN I BE SURE THAT I WILL RECEIVE MY ITEM?
A vast majority of orders reach their recipient without incident!
If you encounter a problem (shipping, delivery, etc.), we invite you to write to us, once the problem has been identified and proven, you will be reimbursed directly to your bank account.
HOW CAN YOU BE SURE THAT THE PRODUCT RECEIVED WILL CONFORM TO ITS DESCRIPTION?
Once your order has been received, you have 72 hours to report a possible problem (non-compliant item, counterfeit, etc.).
Our teams will analyze your request as quickly as possible and proceed with the possible full refund of your order.
DELIVERIES & RETURNS
HOW LONG TIME DOES THE SELLER HAVE TO SHIP MY ORDER?
The seller has 5 days to ship your order!
But the vast majority ship it much faster!
CAN I CANCEL MY ORDER?
If you wish to cancel your order, we invite you to contact us directly
WHICH COUNTRY CAN I BE DELIVERED TO?
We deliver to mainland France, Belgium, the Netherlands, Luxembourg, Portugal, Germany, Austria, Spain and Italy at the moment.
WHAT DELIVERY OPTIONS DO YOU OFFER?
We offer delivery to a relay point (from €4.99) and home delivery (from €8.49)
HOW MUCH DOES DELIVERY COST?
The delivery of your order depends on the number of shipments and the delivery method chosen.
For example, if your order is made up of 3 items, from 2 different sellers and you wish be delivered to a relay point, you will pay 2 x €4.99 or €9.98.
The exact amount is calculated during the payment step!
HOW TO TRACK MY ORDER?
As soon as your order is shipped, you will receive emails at each important stage of your package.
If you do not receive these emails or have a question, write to us
WHAT TO DO IF MY ORDER DOES NOT ARRIVE?
It occasionally happens that the order has been delayed... or has been lost en route.
In this case, we invite you to contact our support teams who carefully analyze each situation
CAN I RETURN MY ORDER?
Your product is not compliant: we will refund you and generate your return label within 24 hours.
Your product does not suit you :
- Items purchased from a private seller are neither refundable nor exchangeable. However, we offer you the possibility of relisting your purchase, without commission.
- Items purchased from the Baldinini brand are eligible for return.
SELL MY ITEMS
WHY SELL HERE RATHER THAN ELSEWHERE?
3 good reasons to put your items on sale directly on the second-hand site of your favorite brands:
1. Your listings are inspiring!
We add the photos, the new price, the original description, ...
2. You can earn more!
Opt for a brand voucher and earn 120% of the amount of the sale you just made, to spend in all stores Baldinini
3. You encourage the brand... and it reciprocates!
You encourage Baldinini to offer second-hand products and thus control the entire life cycle of the product
HOW MUCH CAN I GET BY SELLING MY ITEM?
When you make a sale on the platform, you obtain a 120% gift card (e.g. €120 gift card for a sale of €100).
You also have the possibility of obtain a transfer of 85% of the sale amount.
HOW DO I SELL MY ITEMS?
We invite you to visit our page I am selling: everything is explained there!
And if you still have questions, our support teams are always available to help you.
CAN I SEND YOU MY PRODUCTS SO THAT YOU CAN MANAGE THE SALE DIRECTLY?
We do not currently offer this service but we have this need in mind!
I WILL NOT BE CABLE TO SHIP MY ITEMS FOR A SOME TIME OF TIME (HOLIDAYS, ...), WHAT CAN I DO?
This is an excellent question, which will help you avoid degrading your order cancellation rate!
You have the option of deactivating your current listings, by contacting us directly
Remember to put them back online when you return!
OTHER QUESTIONS
I HAVE A QUESTION, A COMMENT. CAN I CONTACT YOU?
Of course! Our support team is at your disposal to help you! Write to us via the contact form! We will respond very quickly
WHO IS NOPLI?
Nopli is the partner with whom we offer you this second-hand platform!
They support brands like ours in implementing solutions to extend the life of products.
We invite you to contact to learn more about their approach!
HOW CAN I RETURN TO THE ORIGINAL SHOP?
By clicking here